Los Angeles, CA
I needed to upgrade my phone to include global roaming.
With an imminent trip to Costa Rica and plenty of South American and European travel in 2010, I needed my phone to meet my international needs, except the current phone would not take a SIM card so needed a new phone.
I made a trip to the Verizon Store in the Beverly Center. Oh man, I've been there before and that place is a zoo. The lines are longer than the DMV, except that lots of people try to cut the lines, which means lots of tension. I made an effort to go within an hour of the store opening to make sure I didn't spend all day there. You have to sign up using a kiosk and I was 4th in line and told Nicky to go home because it was going to be a while.
I patiently waited and I scouted out the new Droid which was not capable of handling international roaming. I peeked at the latest Blackberry -- global friendly and it featured a $100 rebate. I really didn't have much of a choice. Only four or five phones were global ready and two of which were Blackberries. It took me five minutes to decide and I waited 45 before my name was called. In the meantime, I sat down and watched two horrendous displays of douchebaggery. Hey, we're deep in the heart of Beverly Hills or home turf for L.A. Douchebags. Those fuckers are crawling all over that part of town.
Both douchebags cut me in line. That's expected because that's what self-important L.A. Douchebags do. I was pissed at the saleswoman who allowed it to happen thereby condoning their behavior. And as a result? Wasted time and no commission. Both gave her tons of shit and they didn't buy anything. Meanwhile, another salesman helped me and picked up a fatty commission on my sale.
I sat quietly in the corner on one of two seats in the store waiting for my name to be called since I was next in line. The first L.A. Douchebag walked into the store, did not sign up, and headed right for the saleswoman while waving his phone.
"I'm low and almost out of juice. I don't have my charger and need to shop with my wife next door. Can you charge my phone for me?"
The douchebag and the saleswoman debated for five full minutes while I was next in line. He wouldn't leave until she catered to his selfish needs. That irked me because he wasn't even a paying customer.
He wuickly left and just as I was about to be called another L.A. douchebag cut the line.
"Excuse me," I blurted out and gave him the NYC stinkeye. "I'm next."
"This will just be a sec..." he said.
"I'll be with you shortly," scolded the saleswoman.
What the fuck? I'm the bad guy here for sticking up for myself?
Of course, that "just a sec" was 25 minutes. L.A Douchebag was tagging along with his model girlfriend who had a two week shoot in Australia. He must have said that two or three times to make sure everyone in the store heard him. He had a similar issue that I had -- he wanted to add global calling on his phone for an overseas trip. The saleswoman did everything in her power to help him and explain the charges, but all he bitched and moaned about the 29 cents a minute cost for Aussie roaming charges.
"But I have unlimited calling," he said over and over.
There was some stuff that the saleswoman was explaining about extra charges since he was out of the country and using a different network, but he ignored her and talked over her. He was just a flat out dick while she doing her best to help him.
At that point, my name was finally called and I lucked out and got the cool salesman. Very helpful. Lots of banter. He knew his shit. Meanwhile, I could hear L.A. Douchebag giving the saleswoman a hard time.
"This is stupid. This is so stupid. You're wrong."
The saleswoman was a young black woman and I couldn't help but think he never would have talked to a white woman like that. Not only was he a douchebag... he was a racist.
"You can step behind the counter and look at my screen," said the saleswoman who was obviously losing her patience but did her best to shrug off the obvious racsim, sexism, classism, and overall douchism.
Of course, crybaby spoiled L.A. Douchebag didn't get what he wanted -- to use his cellphone in Australia like he would in L.A. without extra charges. I would have suggested buying a top-up phone for $50 in Oz, but the fucker cut me in line so I was not about to help him.
After pitching a hissy fit, he stormed out saying, "This is so stupid. Customer service is a joke."
Meanwhile, my salesman was an amateur poker player and we were having a blast cracking jokes as he showed me how to use my new Blackberry.
While I walked out of the store with my brand new phone and accessories, I made eye contact with the saleswoman. I didn't say anything but I let my smirk do all the talking, "This is karmic payback for making me wait when I was next in line. You served two L.A. Douchebags who cut in front of me because they were pretty boys and I'm an ugly dude. Both of those pretty faces were non-sales. That's what you get for fucking me over and pandering to L.A. Douchebags."
I forgot to add that my new piece of hardware has a decent camera. I will be abusing TwitPic like no other.